Terms and Conditions

Website
iVano Solutions accepts no liability for any direct, indirect or resultant damages however caused from the access to and use of their website and the information contained within it.

Data Transfer
iVano Solutions does not accept any liability for any data uploaded onto or modified on its websites nor for any loss that may result either directly or indirectly from any data that is lost by iVano Solutions or any of its partners, subcontractors, employees or associates. When uploading data onto the site you are agreeing with this point and your actions are entirely at your own risk. iVano Solutions reserves the right to refuse any data uploaded and will not guarantee that any work uploaded to its websites will be transcribed or completed. iVano Solutions does not accept responsibility for any loss of service due to third party website /server hosting.

Client Responsibility
iVano Solutions does not accept any liability for any errors or omissions in documents or files. It is the responsibility of the client (or their designated person), author (or their designated person) to proof read and check all transcripts, work, etc.

Hardware
iVano Solutions does not accept responsibility for any hardware including digital recorders, Smartphones, transcriber pedals, headphones, computers and third party software used in recording or transcription of voice files. It is the clients responsibility to ensure that all system requirements are adequate.

Broadband Connection
iVano Solutions does not accept responsibility for the loss of, maintenance of or reliability of any broadband connection used to access its software/services and recommend that an alternative internet connection is available as a backup.
Storage and Archiving
All transcripts will be available for download for a period of 30 days after which they will be archived and removed from the live system. Any archived files will be made available to the client upon request. This is a chargeable service.

System Requirements
Computer with minimum of XP operating system with Flash enabled.
IE9 Web Browser or above or latest versions of Google Chrome and Firefox.
Broadband internet connection or 3G data connection for Smartphones. iVano Solutions recommend a 3G or 4G MiFi connection as a backup in the event of loss of broadband.

Payment
iVano Solutions will issue an invoice upon completion of the contract or at the agreed period for ongoing contracts. The invoice will be deemed payable upon receipt. Invoices not settled within 30 days will be reissued with any discount removed. Where late payments are incurred these will be charged in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.