FAQ

What type of files can I upload?

You can upload most file types however, you must have a compatible player to play your files.

I’ve forgotten my password.

Click on the “Forgotten Password” link on the Login page. A temporary password will be sent to the email address used when you registered.

How do I change my password?

Click on the head and shoulders icon to reset your password.

Why can I only upload one file at a time?

To enable multiple file uploads you must have “Flash” installed on your computer.

I upload files but they don’t appear on my desktop.

You must remain on the upload page until all files are uploaded. You will be instructed to “Refresh Page” when the files have finished uploading. For multiple file uploads, wait until the last file has completed uploading. Also make sure you don’t use special symbols, like (!”£$%^&*?><) in the file name.

What is the “Comments” section for?

The “Comments” section allow you to communicate with the secretary typing your file whenever you are out of the office or whenever you outsource a file to another transcription company.

Can I use my own templates?

Client Managers can upload their own templates for secretaries to use.

Can I use my own templates?

Client Managers can upload their own templates for secretaries to use.

Can I use my smart phone as a digital recorder?

We recommend the Dictamus app available from the iStore and Google Play. This app allows you to record and upload your dictations directly into iVano and to automatically assign it to a secretary or typing pool using your mobile phone network.

Files take a long time to upload.

Most broadband providers in the UK use an ADSL connection. The upload component of this is generally around 10% of the download speed.  We recommend that you use DSS or MP3 format to record your files as these file types are smaller and will upload faster using a broadband connection. Large files will take longer to upload then small files.

I’m out of the office, can I get my file back by email?

You can tick the “Return file by email” option and your transcription will be automatically be delivered to your inbox when it is complete.

I can’t upload or download files.

Make sure you’re connected to the internet.

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